INNOVATION
Learning & People Development
Tailored Onboarding and Training for Exceptional Client Service
We customize our employees’ onboarding and training to ensure each program aligns with our clients’ culture, brand voice, technology, data retrieval needs, and service level requirements.
Scientifically Supported Learning Programs
Our .EDU Learning and People Development team creates and customizes learning content using scientifically supported theory. We design scenario-based lessons that make training feel just like live customer engagement.
“Just-in-time” Learning Methodology
We deliver our clients’ content following our representatives’ workflow so they learn processes and skills the way they will use them every day.
A Progressive, Continuous Practice
We break processes and tasks into steps that learners practice before moving to the next stage, allowing them to encode knowledge and build behaviors.
A Dedicated Learning Facilitator
For many of our programs, we provide a dedicated learning facilitator who identifies and develops ongoing training modules to improve proficiency and efficiency.
Continual Learning Strategies
Finally, we design continual learning strategies that help reinforce skills using spaced repetition throughout our representatives’ tenure.
Our .EDU Learning and People Development team creates and customizes learning content using scientifically supported theory. We design scenario-based lessons that make training feel just like live customer engagement.
“Just-in-time” Learning Methodology
We deliver our clients’ content following our representatives’ workflow so they learn processes and skills the way they will use them every day.
A Progressive, Continuous Practice
We break processes and tasks into steps that learners practice before moving to the next stage, allowing them to encode knowledge and build behaviors.
A Dedicated Learning Facilitator
For many of our programs, we provide a dedicated learning facilitator who identifies and develops ongoing training modules to improve proficiency and efficiency.
Continual Learning Strategies
Finally, we design continual learning strategies that help reinforce skills using spaced repetition throughout our representatives’ tenure.
Our Move to Remote Learning
Since early 2020, nearly 100% of our representatives are fully remote. Throughout the year, we continue to onboard new representatives as programs flex and grow or as we onboard new clients.
We have successfully onboarded and trained entirely new teams and expanded existing programs 100% remotely by sticking to the same methodology.
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