The challenge was simple: answer customer questions, accept cancellations when requested, but find ways to save sales from cancellation when possible. There were multiple vendors already working on the same program, experiencing steady growth. The client wanted to maintain redundancy and create some healthy competition between vendors, prepared to send the bulk of the calls to the best performer.

The challenge was simple: answer customer questions, accept cancellations when requested, but find ways to save sales from cancellation when possible. There were multiple vendors already working on the same program, experiencing steady growth. The client wanted to maintain redundancy and create some healthy competition between vendors, prepared to send the bulk of the calls to the best performer.

The challenge was simple: answer customer questions, accept cancellations when requested, but find ways to save sales from cancellation when possible. There were multiple vendors already working on the same program, experiencing steady growth. The client wanted to maintain redundancy and create some healthy competition between vendors, prepared to send the bulk of the calls to the best performer.