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10/22 | CUSTOMER SERVICE
Customer Retention and Sales
A well-known direct marketing company came to us with a need to manage overflow calls for their skin care product line sold by subscription. Successful national advertising campaigns and a hit product were causing sales to spike more quickly than anticipated.
The challenge was simple: answer customer questions, accept cancellations when requested, but find ways to save sales from cancellation when possible. There were multiple vendors already working on the same program, experiencing steady growth. The client wanted to maintain redundancy and create some healthy competition between vendors, prepared to send the bulk of the calls to the best performer.
10/22 | CUSTOMER SERVICE
Customer Retention and Sales
A well-known direct marketing company came to us with a need to manage overflow calls for their skin care product line sold by subscription. Successful national advertising campaigns and a hit product were causing sales to spike more quickly than anticipated.
The challenge was simple: answer customer questions, accept cancellations when requested, but find ways to save sales from cancellation when possible. There were multiple vendors already working on the same program, experiencing steady growth. The client wanted to maintain redundancy and create some healthy competition between vendors, prepared to send the bulk of the calls to the best performer.
10/22 | CUSTOMER SERVICE
Customer Retention and Sales
A well-known direct marketing company came to us with a need to manage overflow calls for their skin care product line sold by subscription. Successful national advertising campaigns and a hit product were causing sales to spike more quickly than anticipated.
The challenge was simple: answer customer questions, accept cancellations when requested, but find ways to save sales from cancellation when possible. There were multiple vendors already working on the same program, experiencing steady growth. The client wanted to maintain redundancy and create some healthy competition between vendors, prepared to send the bulk of the calls to the best performer.
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![Is Agent Empowerment Missing from Your CX Equation?](https://acc.gabrielenock.com.br/wp-content/uploads/2024/01/iStock-1209250513-1-5.jpg)
![4 Steps to Manage a Product Recall](https://acc.gabrielenock.com.br/wp-content/uploads/2024/01/iStock-1209250513-2-3.jpg)
![Is Agent Empowerment Missing from Your CX Equation?](https://acc.gabrielenock.com.br/wp-content/uploads/2024/01/iStock-1209250513-1-5.jpg)
![4 Steps to Manage a Product Recall](https://acc.gabrielenock.com.br/wp-content/uploads/2024/01/iStock-1209250513-2-3.jpg)