ACC Premiere

INNOVATION

AI in the Contact Center

We believe the center of all AI for the contact center remains “H.I.” or Human Intelligence

We work closely with our clients to implement meaningful AI solutions and regularly identify unique new ways contact center employees will thrive in new roles of the ever-changing future.

Our AI Solution

We have developed a unique and innovative proprietary AI offering for our clients that prioritizes robust data and analytics, streamlines the agent experience, and delivers enhanced customer experiences.

We deliver:

The summary of customer contact is sent to the best agent to resolve based on agent profiles.

Real-time & historical dashboards cover changes in sentiment, intent trends, and more within each contact.

The summary of customer contact is sent to the best agent to resolve based on agent profiles.

The summary of customer contact is sent to the best agent to resolve based on agent profiles.

Genesys Cloud CX

Our in-house systems administration team is skilled in customizing and integrating Genesys Cloud with the top CRM, CSAT, and workforce management (WFM) systems.

This platform enables our clients to:

Other Automated Capabilities Include:

ChatBot

VoiceBot

Agent Assist

Predictive Routing

Sentiment Feedback

Speech/Text Analytics

Forecasting and planning

Performance Management

Personalized trainings

Gamification

ChatBot

VoiceBot

Agent Assist

Predictive Routing

Sentiment Feedback

Speech/Text Analytics

Forecasting and planning

Performance Management

Personalized trainings

Gamification

    Ready to Explore a Customized Solution?

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