In today’s social climate, even the most established, trusted brands can suffer substantial damage in the wake of a consumer crisis.
Join us to discuss critical factors of customer-centric crisis and issues management, including transparency, compliance, resolution, and speed, and walk through case examples comprised of common pitfalls cross-functional teams often face, examining the different outcomes of making the best choices against the choices that might “feel safest” in the moment.
Watch the replay here.